Upon engagement of Booth Knights LLC’s services, clients are required to pay a non-refundable retainer to confirm their booking. This initial payment ensures the reservation of the date and necessary resources for the event. The full balance for our services is due no later than 30 days before the scheduled event. By providing a credit card for payment, clients authorize Booth Knights LLC to charge for the agreed services as stipulated in the contract.
In the event a client decides to cancel their booking, they must notify Booth Knights LLC in writing. Cancellations made over 30 days prior to the event will result in the loss of the retainer, but any additional payments beyond the retainer will be refunded. However, cancellations occurring less than 30 days before the event date necessitate the forfeiture of all payments made, as such short notice prevents the allocation of our resources to other potential clients.
Clients may occasionally need to modify their event’s details, such as the date, time, or location. These modification requests must be communicated in writing at least 30 days before the originally scheduled event. Booth Knights LLC will endeavor to accommodate these changes based on availability. If the changes are feasible, a new Service Contract will be drafted to reflect the adjustments. If the requested changes cannot be met and lead to a cancellation by the client, the standard cancellation policy applies.
There may be rare instances where Booth Knights LLC is compelled to cancel a booking due to unforeseen circumstances, including but not limited to equipment failure or staff illness. In such cases, we will promptly inform the client and offer the option to reschedule the event or provide a full refund, including the retainer. Should the client incur any verifiable direct expenses due to our cancellation, we will engage in negotiations to compensate for these expenses, subject to the provision of reasonable documentation.
During the event, if the client requests additional services or decides to extend the duration of the service (overtime), these will be accommodated based on availability and will incur additional charges at a pre-agreed hourly rate. The payment for any such additional services is expected immediately after the event or as per the terms agreed upon at the time of the request.
In the case of returned checks or declined credit card transactions, a penalty will be charged to cover the administrative and bank charges incurred by Booth Knights LLC. This fee is imposed to manage the additional administrative processes involved in handling failed transactions.